What is MyCardInfo? MyCardInfo allows
you to view your credit card transactions and your statements online. It also provides
information on who to call with questions, payment addresses, and how to handle
fraud and dispute claims.
How do I enroll? Enrolling is as simple
as entering your account information, assigning a Username, Password, and Personal
Security Code, and completing a few security controls. You will then have access
to your online account. If you are not currently enrolled or logged into the MyCardInfo
system yet, just click on the HOME link at the bottom of the page and you'll be
re-directed to our Enroll/Login page.
What if my Username
or Password does not work? If you encounter any questions or concerns that are not answered
by following the online instructions during your enrollment or login process, call
our customer call center (800) 234-5354.
How do I make
a Payment on my account? The easiest way to make a payment is through the Make A Payment option
in MyCardInfo. By entering your checking
or savings account information, you can have a payment posted to your account within
a few business days. Also, you can make a
payment by stopping in at your local credit union office or by mailing payment to:
Des Moines, IA 50306
If you have any
questions, please contact our customer call center at (800) 234-5354.
If I suspect
Fraud or Forgery, what should I do? Visit our Online Assistance page and fill out a Fraud and Forgery
Affidavit. Complete the form, and fax to (515) 457-2074 or mail to:
PO Box 10409
Des Moines, IA 50306
If I want to
Dispute a transaction, what should I do? Visit our Online Assistance page and fill out
a Dispute Form. Complete the form, and fax to (515) 457-2074 or mail to:
Cards Risk Management
PO Box 10409
Des Moines, IA
MyCardInfo is designed to keep your account information secure. Your session will
time out after 20 minutes of inactivity and your account number is never displayed
on the screen. Also, you have the ability to select specific security controls that
only you would know. If you have any questions please contact our customer call
center (800) 234-5354.
Activation and Use
How do I activate
When you receive your card, please call 888-691-8661 from your home phone. Once
your card is activated, don’t forget to enroll in
MyCardInfo for full online access.
My card has been
lost/stolen, what should I do? Please call (800) 234-5354 immediately to report your lost card.
Our customer service team will disable the card limiting unauthorized spending.
To better assist us in servicing your account, please let us know where your card
was lost/stolen and the last authorized transaction on the card.
I think I have
fraud on my account, what should I do? Please call (800) 234-5354 immediately to report
What is MasterCard
SecureCode and how do I register? MasterCard SecureCode is another layer of security MasterCard offers
its members for online purchases. Please visit MasterCard’s
website to register and for more information.
How can I get
my credit limit increased? Maintaining a high credit
score will earn you a higher line of credit. In the event you need a credit limit
increase, please call (800) 234-5354 to request the additional amount.
What is APR and
how do I find my APR information? APR is annual percentage rate, this is the amount of interest that
is billed to your account for the convenience of carrying a balance. Please review
your card agreement and welcome letter for complete APR details.
What is a line
This amount is listed on the card carrier, the letter that your card was glued to,
in the upper right corner. You may also view your credit line and the balance remaining
for purchases and cash advances on the Account Overview page once you have logged
What is a minimum
monthly payment? This amount is the monthly minimum you must pay to keep your account
in good standing. This minimum amount is clearly stated on each statement and is
equal to 3% of the new balance.
Who do I talk
to if I need help understanding my credit card statement? If you have questions regarding your statement
or if you feel there is an error please contact our customer call center (800) 234-5354.
I have a dispute
on my credit card statement, what do I do? If you do not recognize a charge or feel you
were billed an incorrect amount, please follow these three steps. First, double-check
your receipts and check with other authorized users of your card. Second, contact
the merchant where the purchase originated. Finally, if you are unable to resolve
your dispute with the merchant, please complete and mail or fax the appropriate
form on our Online Assistance
page to the designated number. If you have any questions, please contact our customer
call center (800) 234-5354.
How does my credit
union keep my personal information safe? Your account safety is our primary concern.
Please refer to our Privacy
Policy for specific policies and information.
I am traveling
internationally. Can I use my credit card? Your card will work in most countries. Due
to fraud trends, we may restrict transactions in certain countries. We do strongly
recommend that you call our customer call center (800) 234-5354 prior to your departure
as a fraud protection measure. When traveling internationally please use the direct
dial number of 00-1-515-457-5568. The toll free number will not work outside the
Can I add an
additional user to my credit account? Yes, please call our customer call center (800) 234-5354.
They will quickly gather the necessary information from you.
There is no fee for adding a secondary user.
I forgot my account
password or user name, how do I get a new one? In the event you are unable to log into your
account online please call (800) 234-5354 or use the I Forgot My Username or I Forgot
My Password options in MyCardInfo.
How do I make
a cash advance?
There are three convenient ways to get cash from your credit card. You may visit
your credit union branch or a bank or credit union that displays the MasterCard
logo or call to request a PIN to make withdrawals from any ATM.
How do I get
a personal identification number (PIN)? As a security measure to protect you, the card
member, personal identification numbers (PINs) are not created unless they are requested.
To request or to change your PIN, please call (800) 234-5354.